Ellemora Shipping Methods and Costs

Delivery Options

• Domestic Shipping (Within India):
  • Free Shipping: Available for all orders within India.
  • Delivery Time: 3-4 business days from the date of dispatch.
  • Processing Time: Orders are processed within 1-2 business days from our Bombay office.
• International Shipping:
  • Delivery Time: Minimum of 7 days from the date of dispatch.
  • Processing Time: Orders are processed within 1-2 business days from our Bombay office.
  • Shipping Charges:
    • Orders exceeding INR 15,000: Free shipping.
    • Orders below or equal to INR 4,000: Flat shipping charge of INR 2,000.
    • Orders between INR 4,000 and INR 15,000: Flat shipping charge of INR 1,444.
  • Live Delivery Status: Updates provided via WhatsApp and email upon dispatch. Additional order status information available from customer care upon request.

Taxes & Duties

• For Indian Customers:

  Product prices include all taxes and duties.

• For International Customers:

  Most shipments are sent on a DDU (Delivery Duty Unpaid) basis. Prices exclude import duties. The recipient is responsible for all import duties, customs, and local sales taxes. Payment of these fees is required at the time of delivery to release the order from customs. For more information, please write to us at info@ellemora.com.

Tracking Your Order

• Shipping Confirmation: An email with a tracking number and link to the courier company's website will be sent once the order is shipped.
• Order Tracking: Use the provided link or visit the courier company's website to track your shipment.

Custom Orders

• Delivery Time: Communicated via email after order confirmation.
• Possible Delays: Orders may be delayed due to unforeseen circumstances. If delayed beyond 2 weeks, we will contact you to confirm whether to proceed with the order.

Order Preparation and Dispatch

• Dispatch Time: Once prepared, orders are dispatched within 24-48 hours.
• Courier Services: We work with reputable courier services for timely delivery, though occasional delays may occur.

Product Fittings

Fitting Margins: Most products include a 1-2 inch margin for fittings.

Return/Exchange Policy

• Eligibility: Return or exchange can be availed once per order.
• Order Preparation: Delivery time starts from the date of order confirmation.
• Inability to Fulfill Orders: If a designer cannot produce your ordered piece, we will offer an alternate option, store credit, or a full refund.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at: