• We shall not be able to accept any cancellation if Your order has been processed.

• In case an order has been cancelled as per applicable terms and conditions, You will be entitled to only receive store credit in lieu thereof.

• As also provided in our terms and conditions, in case of requests for order cancellations, We reserve the right to accept or reject such requests. As part of usual business practice, if we receive a cancellation notice within 24 hours of placing the order, we could cancel the order and refund the entire amount. If Your order is duly cancelled, the amount paid by You will be reversed to your account within 5 to 7 working days of receiving your bank account details for such reversal. We cannot process a cash refund under any circumstances.

We will not be able to cancel orders that have already been processed (including cases where the order has been processed within the first 24 hours) or orders for which cancellation request is received after the expiry of the first 24 hours from placing the order. We have the full discretion to decide whether an order has been processed or not. You agree not to dispute the decision made by Us in this regard. It is clarified that after the expiry of the first 24 hours after placing the order, You would not be entitled to cancel the order a n d receive a refund.

• To cancel, return or exchange an item, the Customer must write to us at  info@ellemora.com. Alternatively, the customer may even call at our customer care number +91 - 6399000100. We are not liable for any damages caused to the product during transit from Customer to Us…

• 72-hour cancellation window post order placement, with the following refinements:

• Within 24 hours: Allow full refund to original payment source or wallet.

• Between 24–72 hours: Permit cancellation with a 15% deduction for original payment source refunds; wallet refunds remain full.

• After 72 hours: Generally, cancellations not allowed—exceptions may be reviewed for a 20% deduction to the original payment method.

• Rejected deliveries: Impose a 15% charge for refunds when a delivery is rejected at the doorstep (return to origin cases).